Group Sales Booking Procedures and Payment Policies

Historic Site Visits

Booking

• Groups of 10-55 may purchase online. Groups of 55+ must submit an online reservation form.
• The Group Sales office has up to five business days to complete submitted requests. Once completed, an invoice will be sent to the group contact via email.
  • If the request cannot be completed, the Group Sales office will email the group contact (within five business days) to try to find an alternate date and/or time that will work for the group.
• For Historic Site Visits, D.C. Tour Guides may receive complimentary tickets from the Box Office on the day of the group’s visit by showing their D.C. Tour Guide badge and Group Sales confirmation sheet. This offer is subject to availability.
• Ford’s Theatre does not provide complimentary historic site visit tickets for bus drivers or school chaperones.

Payment, Exchanges and Refunds

• Full payment for a group is due 30 days before the visit.
• If booking less than 30 days before the visit, the group has 2 business days after date of emailed invoice to pay the order in full.
• Once final payment is made, there are no refunds.
• One exchange may be requested for free 14 calendar days or more before the visit (exchanges are subject to availability). Once tickets have been exchanged once, additional exchanges will be subject to a $25.00 fee.

Ticket Mailing and Pickup Options

• Groups are admitted on a single-entry ticket for Historic Site Visits. This group entry ticket may be picked up day-of at the Box Office by presenting the confirmation form provided by the Group Sales office after final payment.
• The single group entry ticket can be mailed only if requested by the group leader at the time of reservation. An additional $10.00 fee per mailing will be charged for U.S. Postal Shipping.
• For early pickup, please email [email protected] at least 48 hours prior to the intended pickup date.

History on Foot Walking Tour

Booking

• Groups may purchase public History on Foot tours online. To request a private tour, email the Group Sales office at [email protected].
• Once the request has been completed, an invoice will be sent to the group contact via email.
  • Private tour requests may take longer than seven business days to accommodate.
  • If the request cannot be completed, the Group Sales office will email the group contact to find an alternate date and/or time that will work for the group.
  • All History on Foot tours accommodate a maximum of 30 people.
• Ford’s Theatre does not provide complimentary tickets to History on Foot.

Payment, Exchanges and Refunds

• Final payment for History on Foot is due one month after the invoice has been emailed to the group contact.
• If booking 30 days (or fewer) before a tour, the invoice is due in full on the next business day.
• Once final payment is made, there are no refunds or exchanges. History on Foot tours go rain or shine.

Ticket Mailing and Pickup

• Tickets may be picked up day-of from the Box Office by presenting the confirmation form provided by the Group Sales office after final payment.
• History on Foot tickets are mailed only if requested by the group leader at the time of reservation. An additional $5.00 fee per mailing will be charged for U.S. Postal Shipping.
• For early pickup please email [email protected] at least 48 hours prior to the intended pickup date.

Mainstage Performances

Booking

• Groups of 10-55 may purchase online. Groups of 55+ must submit an online reservation form. The Group Sales office has up to five business days to complete the request. Once the request has been completed, an invoice will be sent to the group contact.
  • If the request cannot be completed, the Group Sales office will email the group contact to try to find a different date and/or time that will work for the group.
• Ford’s Theatre does not provide complimentary tickets for bus drivers or school chaperones.

Payment, Exchanges and Refunds

• Groups must submit a non-refundable one-third deposit 30 days after the acceptance of the contract. If booking a group less than two months before the visit, only a final payment is necessary.
• Groups must submit final payment and final group numbers 30 days before the performance date.
  • Any and all changes to orders must be submitted by email or fax to the Group Sales office.
  • Groups who cancel their reservation after the deposit is processed may keep the money from the deposit on account for ONE full year for use toward future orders.
  • Once final payment is submitted, ALL money (including deposit) is forfeited for future use.
• If booking a group 30 days (or fewer) before the performance, groups will need to pay the invoice in full the next business day.
• Once final payment is made, there are no refunds or exchanges.

Ticket Mailing and Pickup

• Tickets may be picked up day-of from the Box Office by presenting the confirmation form provided by the Group Sales office after final payment.
• Tickets for A Christmas Carol are available only for day-of pick up at the box office.
• Performance tickets are mailed only upon request and are mailed by two-day FedEx only for an additional $25.00 fee per order.
• For early pickup please email [email protected] at least 48 hours prior to the intended pickup date.

Payment Options

• The Group Sales office accepts all major credit cards and checks as payment. Groups can pay for their reservation by credit card via phone, fax or email.
• If you are adjusting your group numbers, please consult a member of our Group Sales office before submitting payment by check or credit card.
• Please note: Checks not received by the due date require immediate payment by credit card in order to hold reservations. Upon receiving the check, a refund will be issued to the corresponding card and the office will process the check accordingly.
  • Groups paying by check should email or fax a copy of the check to the Group Sales Office before sending payment by mail.
    
    Please mail payments to the following address:
    Ford’s Theatre
    Attn: Group Sales Office
    514 Tenth St. N.W.
    Washington, D.C. 20004
    
• All groups that attempt to rebook after being cancelled due to non-payment must pay for tickets in full by credit card immediately upon reinstating the order.

The Group Sales office does not assume responsibility for any lost or damaged tickets. Any group who loses its tickets after they have been printed and shipped is subject to a $5.00 reprint fee per order.